Government seeks report from IndiGo over passenger manhandling

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Union Minister of State for Civil Aviation Jayant Sinha on Tuesday said that a detailed report has been sought from budget carrier IndiGo regarding the incident at airport last month, when a passenger was manhandled by the airline’s staff.

The incident which took place on October 15 surfaced on Tuesday after a video showed passenger — Rajiv Katiyal — being manhandled by the airline’s staff after a verbal altercation.

Katiyal, who arrived from Chennai, was waiting for the bus inside the airport when the incident happened. Its not clear exactly who started the verbal altercation.

“IndiGo passenger incident from October 15 is deplorable and unfortunate. Passenger safety and security is our top-most priority,” Sinha said in a series of tweets.

“MoCA (Ministry of Civil Aviation) has already asked for a detailed report from Indigo by tomorrow… Indigo senior executives have personally apologised to the passenger.”

“We hope that the passenger will file a criminal complaint. This will enable us to take appropriate action.”