McDonald’s partner Vikram Bakshi left the fast-food restaurant on Thursday, saying he follows “different standards” for India compared to other countries and continually ignored concerns about the quality of the food he raised over the past four years. .
Bakshi’s response came after McDonald’s India allegedly failed in the quality and safety of food in “all facets of the supply chain.”
“It seems that McDonald’s has global standards for food safety and supplies, and they have a very different set of standards for countries like ours, which is a clear double standard,” Bakshi said.
Countering Bakshi, McDonald’s India said: “The use of unapproved suppliers for the supply chain is creating serious risks of compliance with McDonald’s standards for food quality and safety.”
The battle between McDonald’s India and Connaught Plaza Restaurants Ltd (CPRL) led by Bakshi intensified after its logistics partner Radhakrishna Foodland abruptly halted supplies, which led to the closure of about 84 outlets, mainly in eastern India and some in the north on Monday.
Sixteen of the 84 points of sale resumed operations today after Bakshi agreed to a new logistics provider, ColdEX.
Meanwhile, the fast food giant has claimed that the new provider is not approved.
Bakshi said that matters concerning the public health of this country have been blatantly ignored by the US company without answers, visits or actions on food safety issues that were marked with a red flag for immediate attention.
“In fact, it’s ironic that McDonald’s consciousness has suddenly awakened to quality and food security in India, when for the past four years, CPRL has been drawing its attention, including its CEO, Steve Easterbrook, issues of it, without extracting a single answer or visit from them, “he said in a statement.
Radhakrishna Foodland had suspended its supply services alleging a reduction in volume and non-payment of certain fees, among others.
McDonald’s India also said that, worldwide, it works closely with a reliable network of suppliers to maintain strict practices and efforts over the years have been successful in constantly reducing customer complaints.
Noting that the completion of supplies has affected about 100 restaurants, Bakshi said that this is a previously planned step in collusion with McDonald’s and its wholly-owned subsidiary in India McDonald’s India Pvt Ltd.
In addition, he said that the termination is contrary to the NCLT ruling that ordered the proper functioning of CPRL restaurants without any impediment.
After Bakshi was expelled as an MD from CPRL in 2013, the National Law Law Tribunal (NCLT) reincorporated him and also prevented McDonald’s from interfering with the operation of CPRL as well as appointing an administrator to supervise the proper functioning of CPRL .
The battle that gained momentum after the overthrow of Bakhshi became ugly when McDonald’s India rescinded the franchise agreement with in August. Both sides are now fighting their case in various legal forums, including NCLT, NCLAT and the Delhi High Court.
Meanwhile, Bakshi continues to operate the points of sale.