Delhi airport ranked number 1 in world in service quality


The Indira Gandhi International Airport of Delhi (IGIA) has been ranked number one in the world ranking of airport service quality. Last year, in the highest driving category of more than 40 million passengers per year (MPPA), IGIA was number two, along with Singapore’s Changi airport and after the Incheon airport in South Korea.

With 63.5 million passengers flying through the Delhi airport in 2017, it has outperformed the airports of Changi, Incheon and Bangkok in terms of passenger growth. It is now the seventh busiest airport in Asia and is among the 20 busiest airports in the world.

Airport Service Quality (ASQ) is the only global program to survey passengers at the airport on their day of travel. The program measures the opinions of passengers on 34 key performance indicators, including airport access, check-in, security controls, restrooms, stores and restaurants. At least 74% of the 100 most active airports in the world are part of the ASQ network, which offers 6.00,000 individual surveys per year in 42 languages ​​in 84 countries.

The ranking has come at a time when the Delhi airport is ready for expansion and will see a series of construction projects in the next year.

“Maintaining the superior position will be a challenge, we focus on the infrastructure, comfort and service to reach the highest position and we will continue to do so.” I can assure that during the expansion work, the comfort of the passengers will not be compromised. Of course, there will be some bottlenecks, but it will be manageable, “said I Prabhakara Rao, CEO, Delhi International Airport Ltd. (DIAL).

In 2011, the airport had reached number 2 in the world, which it held for three consecutive years until 2013.

“As we see strong traffic growth, we expect to have strong collaboration and support from all airport stakeholders and partners, and we are ready to carry out the expansion works at the Delhi airport in line with the Master Plan. IGIA-2016. It will not only provide the reinforcement of the necessary infrastructure to facilitate high air traffic and passenger growth, but a pleasant experience for passengers with the correct fusion of technology and human touch, “said Srinivas Bommidala, President -Airports of the GMR Group.

In 2014, the Delhi airport increased its position in the number 1 ranking in the world in the MPPA 25-40 category and retained the rank in 2015. The airport ranked second in the world in the highest category of over 40 million passengers per year in 2016.

“The award is the natural result of the pure approach, dedication, self-confidence and practical leadership of various IGIA partners, reflecting the consistent contribution of government authorities, the Union’s Civil Aviation Ministry, the Authority of Airports in India, the Civil Aviation Security Office, the General Director of Civil Aviation, ATC and others Our sovereign agencies CISF, Immigrations, Customs, Delhi Police and Delhi Traffic Police contribute greatly by safeguarding the law of land and exhibiting service-focused behavior, “said Rao.